Boogeyman Leader Tactic: Mock Customers, Both Paying and Internal

 

 

Boogeyman Leader Tactic: Mock Customers, Both Paying and Internal

By Dr. Tom DePaoli

 

For more Boogeyman Leader stories see my book on Amazon, Boogeyman Leadership

Learn what not to do as a leader.

 

Paint paying customers as ignorant and not knowing much. Highlight their stupidity and lack of logic. Rip internal customers as even more stupid, and make sure they are viewed as enemies who often demand superfluous work.

 

Our leader constantly noted that we must persuade our customers to make the right choices. He characterized them as dumb and uninformed. Our duty was to teach them about our products and make them buy our most expensive items. He regularly castigated any market surveys of our customers and any other departments ideas about our customers. It was obvious that he did not have any respect for, or value our customers.

 

Dr. Tom DePaoli, (Dr. Tom) is currently an independent management consultant, the Principal of Apollo Solutions, which does general business consulting in the human resources, supply chain and lean six sigma areas. His organization was self-founded in 1995. He retired as a Captain from the Navy Reserve. In other civilian careers, he was a supply chain and human resources executive with corporate purchasing turnaround experience and lean six sigma deployments. He has worked for over ten major companies and consulted for over fifty organizations throughout his career. Some of his consulting projects include: information systems projects, re-engineering organizations, transformation, e-procurement, e-commerce, change management, global sourcing and negotiating. His industry experience is in the chemical, paper, pharmaceutical, IT, automotive, government, consumer, equipment, services and consulting industries. He has been published extensively in journals, magazines and books. He is the author of eleven books all available on Amazon.  He has instructed at six education facilities in numerous roles. He is active in supporting the YMCA, Wounded Warrior, and the prevention of the bullying of children.

https://www.amazon.com/author/tomdepaoli    = Dr. Tom’s Amazon author’s page

http://www.apollosolutions.us  = website of Apollo Solutions his business

drtombooks.com  = more information on Dr. Tom’s books

https://www.linkedin.com/pulse/boogeyman-leader-tactic-mock-customers-both-paying-internal-depaoli

 

 

 

Contact Dr. Tom = thomasdepaoli@yahoo.com drtombooks.com for newsletter sign up https://drtombooks.com/contact/ My Books link: https://www.amazon.com/Tom-DePaoli/e/B003XSV1IQ