Sunday, April 26, 2020

What is Broken Windows Management?
In his creative guide to the practice of Broken Windows Management for Business, author Dr. Tom DePaoli offers practical strategies learned from his diverse career in many organizations.  A description of some of the principles of broken windows management is explained and made relevant to both business and other organizations.
The broken windows management analogy to some criminal justice theories is explained.  In many cities of the country there’s a fear of the streets; especially if there’s disorder and the environment is in disarray. In many organizations there’s a fear of management.  No small part of this can be due to employees who do not understand the actions of upper management. One of Deming’s most important points was to drive out fear. Prevention of disorder and actually fixing things that employees say are wrong; goes a very long way to establishing trust and credibility with management. Management must be vigilant and constantly try to control disorder and fix the things and issues that employees’ value.  These actions reduce employee fear of management and actually help gain trust. Trust is enhanced by quickly fixing things that employees’ want fixed.
A lot of broken windows management is ‘learning by doing’. There is ample room for creativity and having fun with broken windows management. Broken windows management is a journey not a quick fix. After years of employee neglect it will take time for broken windows management to work. It remains one of the most viable and practical ways to achieve quality of work life improvement. The author relates some for the principles of 5S and the kaizen methodology to the broken windows management approach. Told in part via a story or blog post like format, Broken Windows Management for Business uses real life examples to discuss what goes right, and often wrong, in the broken windows management trenches.
Dr. Tom contrasts the broken windows management approach to current management fads, which are often ineffective, trendy, and shallow flavors-of-the-month. Broken windows management is strong on actions and results orientated approach. It requires a powerful ongoing commitment from management. The emphasis is on fixing employee issues, correcting complaints and solving problems expeditiously. Attention to detail and a passion for meeting employee’s needs are at its centerpiece.  Broken Windows Management also places an emphasis on order and trying to create an impressive workplace that employees and customers would be proud of and motivated to keep clean.  Dr. DePaoli sets a benchmark that the work area should be so impressive and safe that employees could take-their-child-to-work any day, at any time.
Broken windows management is not a silver bullet or a theory that will fix all the problems in an organization.  It is certainly something to consider based on the failure of many other management flavor-of-the-month attempts to improve employee morale.  Finally, if you give employees the tools and resources to fix many of the issues and problems on their own, without interference from upper management, you will establish a strong culture of self-reliance and skills for employees to solve their own issues. Broken windows management for business greatly encourages solving issues at the lowest or core level, a fundamentally strong management principle. Giving broken windows management a chance can empower employees and improve management credibility tremendously.
Like some good business leaders (unfortunately now in the minority), the author places employee needs first and foremost in his book.  “Many organizations have lost sight of the value of their employees and treat them very poorly. They can provide an energized face to the customer that will provide a significant competitive advantage.”
The actual theory of broken windows management for business is not complicated. It does not require tedious certifications; long training sessions or expensive consultants. It does require a strong commitment from management to listen to employee complaints, get well organized and fix them. The theories of clean design and ergonomics can also help.
Dr. DePaoli remains convinced that broken windows management for business is a proven and very effective method to improve employee trust and loyalty.
Broken Windows Management in Business is available in both print and eBook formats.

Dr. Tom has written both a practical and easily followed book about supply management. I especially enjoyed Dr. Tom’s simplified approach to kaizens. It shows a practical approach and an organized cogent methodology. His stories were classic and I found the insights that I gained not only to be applicable to supply management but to many other aspects of business. I really enjoyed the story about the warehouse in San Diego and the sweaters. Taking care of your employees is always a good idea. I have had the pleasure of attending his seminars and he is even better in person. I strongly recommend his book. It would make a perfect supplementary textbook for a Supply Management course.

Common Sense Supply Management - Tales from the Supply Chain Trenches

In this hard hitting and unorthodox guide to supply management, Dr. Tom DePaoli shares the business lessons learned by engaging the reader with his tales from the supply chain management trenches.

With this approach to supply management, he offers no-nonsense strategies learned from his diverse career in many organizations. Told in part via a story format, Common Sense Supply Management - Tales from the Supply Chain Trenches uses real life examples to discuss what goes right, and often wrong, in the supply chain management trenches.  The stories are told factually without any embellishing notes to distract the reader. By carefully following this book’s accounts, supply management professionals can learn a career’s worth of what to do and what not to do. DePaoli provides practical lessons launched from real-life cases and tested in the unforgiving supply chain management reality.   

Like many good business leaders, the author places business relationships first and foremost in his guide. “Supply management covers more breadth and depth than any other discipline in an organization,” says DePaoli. “It is the art of building multiple relationships.”

His book advances to tackle best practices, Lean Six Sigma, and information-based negotiations. He includes an extensive chapter on planning and strategy that prepares the reader for his multi-dimensional approach to suppliers, offers proven tactics for testing and sourcing suppliers, and is candid about the possible pitfalls of using international sourcing. A stickler for robust, data-driven decisions, he shows the sorts of metrics supply managers should be tracking. He discusses a range of computer-based tools that allow professionals to conduct their business.  He warns managers about adopting slick-looking technologies that remain incompatible with an organization’s culture.

He remains convinced that his story-telling strategy will allow readers to learn more than what any textbook offers. “Some of the stories are good management lessons,” says DePaoli. “Others are the result of having great people work for me and teamwork, while some are the result of just hard work and massive amounts of tough homework.” Supply chain management continues to form the backbone of most companies.  Knowing how to orchestrate its complexity can give an organization a strong competitive edge. The supply managers who are willing to take the journey and possess the indomitable spirit necessary to succeed will greatly benefit from this unorthodox but powerful guide. Dr. DePaoli has previously published Common Sense Purchasing and Growing Up Italian in the 50s both also available on

Contact Us:
Title: Common Sense Supply Management
Subtitle: Tales from the Supply Chain Trenches
Author: Dr. Tom DePaoli website =
Publisher: Createspace via
ISBN: ISBN-13: 978-1477686454 (CreateSpace-Assigned) SBN-10: 1477686452
Pages: 202
Published: September 2012
Genre: Business
Retail Price: $29.95