Testing Suppliers Capabilities Always Do A Road Test
Never incorporate a new supplier without an actual test run of buying an item from
them period and no exceptions. Have a purchasing professional pretend they are
an end user, play dumb and actually order an item form the new supplier. Review
the entire transaction process to include acknowledgement and invoice payment.
Check on status often. This one road test tip will save you mountains of headaches
and resistance to change. Folks do not really want new suppliers. They will latch
on to any mistake to justify their resistance and castigate the new supplier. During
trial periods new suppliers are most vulnerable to detractors and attackers. Make
sure you meet frequently with them. You need to act almost with SWAT team
efficiency when a problem occurs and solve it immediately. Agree to problem
solving procedures in advance and deadlines. Solve glitches and explain what
happened openly. This is not the time for shoving things under the rug or
stonewalling problems. Fix them on the spot whenever possible.
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