Make Transaction
Experiences Super User Friendly Or Else It Will Fail.
Face it, internal
folks view doing their own procurement
transactions as
an outright pain. Every effort must be made to make them simple, intuitive and
painless. Catalogues must be super-simple. Catalogue content is a key. Time is
of the essence to anyone buying. One of the reasons the Russian empire fell was
not Star Wars but because so many people had to wait so long in so many lines
in order to buy so few basically worthless goods. Waiting riles people up.
Target a transaction completion for 30 seconds or less. If you can archive
previous requisitions that folks can copy, cut and paste quickly into new ones
by all means employ this tactic. Do not
waste their time on busy work. Their time is
valuable.
No comments:
Post a Comment