Saturday, February 12, 2022

Take Care of Your People. Take Care of Your People. Take Care of Your People

Take Care of Your People. Take Care of Your People. Take Care of Your People The title of this article was the advice my Dad gave to me when I asked him what should I do as a leader just before I became an officer in the US Navy. Take care of your people. (he repeated it three times) People really value little things that you can do for them, but often their bosses or leaders don’t understand what is important to them. I once was in charge of a huge warehouse complex in San Diego for a one-month assignment. It was January, which is the worst weather month in San Diego. None of the ware¬houses were air-conditioned or heated. The temperature would fall to the low forties or upper thirties in the morning, and many of the forklift drivers were not used to this type of chilly weather. I managed to obtain some surplus sweaters for all of the forklift drivers to wear. We set them up in one area of the warehouse so that they could be used by employees when they were cold. I didn’t realize how appreciative the employees were of this gesture until three years later, when I returned in the same month for a similar project. I was told to report early to the conference room in the warehouse. Much to my shock, every warehouse employee was in the warehouse was wearing one of the sweaters, and they all greeted me with a standing ovation and a cake. I didn’t want to let them down, so that year I secured wool watch caps for them. I later wrote a book Broken Windows Management (available on Amazon). The whole one message or premise of the book was this: Prevention of disorder and actually fixing things that employees say are wrong; goes a very long way in establishing trust and credibility with management (also leader). If what they request is reasonable, give it to them. Management and leaders must be vigilant and constantly try to control disorder and fix the things and issues that employees’ value. These actions reduce employee fear of management and actually help gain trust. Trust is enhanced by quickly fixing things that employees want fixed. Unfortunately, many organizations have not figured out this simple axiom yet. Many companies, because their employees do not trust them, will never get enough credibility to execute broken windows management actions. Take care of your people. Author’s Biography Dr. Tom DePaoli, (Dr. Tom) is currently an independent management consultant, the Principal of Apollo Solutions (, which does general business consulting in the human resources, supply chain and lean six sigma areas. He founded his organization in 1995. In his career, Dr. Tom was a supply chain and human resources executive with corporate purchasing turnaround experience and lean six sigma deployments. He has worked for over ten major companies and consulted for over fifty organizations throughout his career. Some of his consulting projects included: information systems projects, re-engineering organizations, transformation, e-procurement, e-commerce, change management, global sourcing and negotiating. His industry experience is in the chemical, paper, pharmaceutical, Information technology, automotive, government, consumer, equipment, services and consulting businesses. He has been published extensively in journals, magazines and books. He the author of eleven books. His Amazon author’s page is He has instructed at six universities in numerous roles. For more detailed information about Dr. Tom see his LinkedIn homepage. Contact Dr. Tom = for newsletter sign up My Books link:

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