In E-Procurement Speed is Critical & Resistance to
Change Fierce
Underestimating resistance
to change and the end-user’s need for ease-of-use has derailed many
e-procurement projects. A strong component in this area is content quality and
the details of the transaction.
End-users demand ease of use and they
want to quickly find the items that they need. Companies need to realize that
e-procurement is competing with the easiest method to buy in the minds of
their end-users. Many end-users would rather pick up a phone, tell their
supplier what items they want, charge it to a corporate purchase card, and hang
up. Unfortunately, in many companies, this method is still faster than using
the current e-procurement software.
Any impediments to the fast purchase of materials will quickly turn off
end-users and kill transaction volumes. Speed is king in the world of
e-procurement. End-users also want powerful search engines to quickly find
their items. If the content of the supplier catalog is poorly organized and
the quality poor, end-users will quickly be frustrated by unfruitful searches
and become non-users of the e-procurement system. In addition, special
instructions that need to be given to suppliers about delivery or other issues
can’t easily be given with some e-procurement tools, or require additional
end-user training, which raises the frustration levels.
Resistance to change for an e-procurement system is fierce
but can be readily overcome with strong commitment to change management. This
change-management process must be an integral part of any e-procurement
installation.
Never underestimate the role resistance to change plays in any
software implementation.
Contact Dr. Tom = thomasdepaoli@yahoo.com drtombooks.com for newsletter sign up https://drtombooks.com/contact/ My Books link: https://www.amazon.com/Tom-DePaoli/e/B003XSV1IQ
No comments:
Post a Comment