Getting Your Purchasing Team to have Passion for Their Work
1. Eliminate and reject non-value adding work. Often purchasing is the target of bureaucratic reports and busy work. Most process mapping reveals that only 5% or less of process steps are value adding to the direct customer (the one who pays for your product or service). Defend them and their work with a passion.
2. Focus on what the Voice of the Customer says matters. Internal customers are important but final customer is the one who should drive your goals.
3. Dramatically improve industry knowledge of a key materials or services. Purchasing professionals need to become industry experts not specialized materials or services experts.
4. Drive to understand the business and what counts for profitability. Continuously meet with sales and engineering to understand the product and customer dynamics. It is incredibly important to understand what is most important to the customer.
5. Do not overly specialize in a material understand your entire product and interactions.
6. Metrics, rewards and goals should be somewhat based on the industry or market developments of your materials or services not just savings.
7. Encourage professionals to become the main contact for a key supplier and manage the relationship.
8. Constantly build leadership skills by delegating. Appoint professionals to run cross functional teams.
9. Focus on metrics not theatrics.
10. Work on soft and people skills.
11. Become marketers internally and externally.
12. Get certifications and more professionalism
13. Creativity sessions and brainstorming
14. Meet suppliers on their turf often
15. Find their strengths and utilize them.
16. Social media skills
17. Presentation skills
18. Data driven decisions
19. Plan to have fun with exercises and events