Some
Broken Windows Management Tips and Stories
By Dr Tom
DePaoli
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Anticipate Opposition
to Broken Windows Management. Many people think
that spending money on constantly fixing the issues that employees have is
coddling them. However, there are many other management theories or flavors
of the month, that are used, and do not have significant results on employee
morale or the bottom line. My thesis is that broken windows management is
more effective than many other management theories. It does require immense
attention to detail. The reason it gets more buy-in from employees is that it
actually does something for them and they get involved in the fixes.
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Be Relentless. It is your job to make sure that all the complaints are heard
and solved. Make sure you persevere and remove as many obstacles as you can
to making the workplace more tolerable and pleasant for your employees. If
you give up, they will give up, and fall silent about their complaints.
Complaints are like gems so treat them like gems. Make sure you learn from
solving their complaints.
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Build Their Empathy
Intelligence. Get your employees
out to other departments to understand their issues and barriers to doing a
successful job. In addition to understanding of the department's issues; the
employees may come up with ideas that make your department run better and
create better interdepartmental cooperation. Make sure you give them a chance
to learn and work with other departments.
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Clean Up for CEO
Story. I worked for a company where once a year the
CEO would tour the plant. The activity of the week before his tour was
hectic. Things that were broke or that were not cleaned for an entire year
were scrubbed and fixed. This is the exact wrong approach to broken windows
management. You must continually fix the issues that employees have and make
sure that your plant is spotless and tour ready for customers at all times.
Doing this only once a year sends a message to employees that they are not
really important only the CEO is important. Make the employees the most
important ones year-round.
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Coddle Employees Not
Top Executives. Broken windows
management in essence creates an atmosphere where employees know that when
they have an issue or complaint it will be fixed expeditiously. This builds a
confidence in employees that when they have a complaint or an issue that it
will be solved and not ignored. It snowballs and employees bring up more
complaints and issues with the confidence that they will be solved and their
leader will not ignore what they value as important for their quality of work
life.
Customer Tours of
Broken Windows Management Success Story.
One of the best ways to sell your product to a particular customer is to show
them your facilities and how you do your work. I worked for a company that
manufactured packaging machinery. They were very upset because they lost the
sale of fifty machines ($500,000 each) to a competitor company. As a last
step they urged the potential buyer company to send people to our
manufacturing plant to just tour the plant. When the touring party arrived,
the plant was in its usual spectacular shape, well-organized, clean and the
employees were just incredibly positive and happy. Soon after they arrived back to their home
country; we got the word that they had changed their mind. They gave us the
order for the fifty machines. Broken
windows management can be one of the bestselling points to your customers.
Take full advantage of it.
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https://www.amazon.com/author/tomdepaoli = Dr. Tom’s Amazon author’s page
http://www.apollosolutions.us = website of Apollo Solutions his business
drtombooks.com
= more information on Dr. Tom’s books
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Contact Dr. Tom = thomasdepaoli@yahoo.com drtombooks.com for newsletter sign up https://drtombooks.com/contact/ My Books link: https://www.amazon.com/Tom-DePaoli/e/B003XSV1IQ
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